Service Support Center

Terance Proctor, Sr., Director

The Service Support Center provides district-wide technology support to all technology resources. The Service Support Center Staff is responsible for the planning, design, deployment, and evaluation of network, telephony, video, and desktop management strategies, as well as, technology solutions for all APS schools and administrative facilities.

This office has major responsibility for internal process design in order to increase efficiency and improve the user experience. The work involves a wide range of interaction with employees and administrators throughout the school system and county government. The Service Support Center works closely with vendors and consultants for both hardware and software solutions to support the on-going operation and maintenance of the APS technology infrastructure.

The Service Support Center serves at the initial entry point for all technology requests. The staff works closely with all APS staff and students to ensure their technology needs are being met, technology services are delivered, and the technology is repaired in a timely and efficient manner.