Section: Elementary Online Support

iPad: I’m Stuck

August 30, 2020

There are different levels of support, and it’s important to use the right level to get the quickest help....

iPad: Home WiFi Help

August 30, 2020

Password Your home WiFi network is unique, including its security features like its password. People at school cannot help...

iPad: GlobalProtect Help

August 30, 2020

GlobalProtect is a Virtual Private Network (VPN) that connects your student’s iPad to the APS content filter, ensuring that...

iPad: Device Wipe

August 30, 2020

Device wipes should now be conducted only by a school’s ITC due to changes in the Mobile Device Management...

iPad: Apps Aren’t Downloading

August 30, 2020

Sometimes the iPad gets “stuck” with apps not downloading. If, after a long time, your apps still look like...

iPad: Account & Password Help

August 30, 2020

MyAccess A student will use their MyAccess username and password for most systems in use in APS, including Canvas,...

Clever

August 30, 2020

APS has added a service called “Clever,” which will allow students to directly access many apps and accounts through...

Blocking Inappropriate Content

August 30, 2020

Request Blocking To request that an inappropriate web address (called a URL, or universal resource locator) be added to the...