Section: Elementary Online Support

Remove iPad Passcode, Touch ID, and Apple ID

April 28, 2021

APS-issued student iPads may not use the passcode, AppleID, or TouchID features. These features cause problems with the way...

iPad: Install or Update Apps

September 14, 2020

To install or update an app, use the App Catalog. The App Catalog icon looks like this: Press the...

Connect to MiFi

September 2, 2020

These instructions apply to the Kajeet SmartSpot 900. The label on the top of the device looks like this:...

iPad: Update iOS

August 30, 2020

Usually, if there is an available update to an iPad’s iOS operating system, it will notify the user with...

iPad: Teams Help

August 30, 2020

Microsoft Teams, like every other video-conferencing tool out there, is sometimes glitchy. Sometimes calls work great, and other times...

iPad: Save Files to Google Drive

August 30, 2020

APS-issued iPads do not have a lot of internal storage space. Consequently, files should regularly be saved to cloud...

iPad: MyAccess help

August 30, 2020

MyAccess is a “single sign-on system” and is essential to most APS systems. The MyAccess login screen looks like...

iPad: Level 2 Support

August 30, 2020

If you have tried troubleshooting, and have already contacted your school’s ITC, and are still having problems, the ITC...

iPad: Level 1 Support

August 30, 2020

If you have tried the troubleshooting and self-help tips in this section, and are still having problems, your next...

iPad: Level 0 Support

August 30, 2020

Any time something isn’t quite right with your iPad, you should try these steps first. Walk through all of...