Troubleshooting Tips – iPad

The APS iPads are generally very reliable. In the event something goes wrong, there are a few simple things you can try yourself before you reach out to your school for help.

Troubleshooting Tips

1. Start by turning the iPad off and turning it back on.
   • Press and hold the power button for 5 seconds
   • Swipe the arrow to turn it off.
   • Turn it back on by pressing and holding the power button for 5 seconds again.
2. If an app times out, says “no internet,” or spins forever
   • Check that you are connected to your home’s WiFi network
   • Sign back into GlobalProtect (Directions are available on the APS website)
3. If the iPad won’t turn on
   • Charge the device
4. If the iPad won’t charge
   • Try using a different charging cable (if you have one)
   • Try using a different charging block (if you have one, some low-cost charging blocks may not be able to charge the iPad)
   • Gently blow into the charging port to remove any lint
   • Ensure the charging cable is fully seated into the charging port
5. Apps won’t update or install
   • Confirm the device can access the internet
   • Sign back into Hub (Directions are available on the APS website)